Submit account, subscription, connection, billing, and refund issues through the user panel. Tickets preserve the full history so you can add details and track updates.
Use the public information listed on this page to find currently available contact options. Unpublished channels are not replaced with unverified addresses.
For account issues, subscription status, plan billing, refund requests, client imports, and connection problems.
No public email address is currently listed, so email submission is unavailable.
No Telegram contact account is currently listed. Do not send account details to any account not listed on this page.
A complete description makes troubleshooting easier than repeated submissions. Include your environment, the steps you took, what happened, and what you have already tried.
Specify whether the issue occurred during login, plan activation, traffic reset, plan upgrade, payment confirmation, or a refund request. For payment issues, you can include the method used: Alipay / WeChat Pay / USDT.
Specify whether you use Windows / macOS / iOS / Android / Linux, along with the route type, protocol name, and error message. Do not paste passwords or a complete subscription link in the ticket.
Explain whether the issue only occurs in a specific region, on a specific international route, or in a specific app. If switching routes changes the symptoms, include the results before and after the switch in the same ticket.
The information below helps confirm the submission channel and issue category. Refer to the ticket history for the specific outcome.
No email address is required. You can register with a username and password. Store your login details securely.
This service offers a 7-day no-questions-asked refund. Submit refund-related questions through the user panel; the status and subsequent replies will remain in the corresponding ticket.
Tickets enter the processing queue in submission order. Verification requirements vary by issue, so this page does not promise a fixed response time. Check status updates in the user panel.
You can continue adding information to an existing ticket. Keeping the same issue in its original record makes the context and progress easier to review.
Include the platform, route region, protocol name, error message, and troubleshooting steps already attempted. Do not submit passwords or a complete subscription URL.